What is TopFinancial?
In a nutshell, we are a financial company. Founded in 1996, we began with brick-and-mortar offline trading operations and gradually evolved into an online financial company that trades forex, stocks and derivatives, while maintaining extensive offline operations. The legal entity behind TopFinancial.com is Hessel Trading, Inc.
How can I check company background information?
Just like any reliable company on the market, we sincerely believe that the strongest business is built on mutual trust. However, the nature of our business requires us to be extremely careful when sharing sensitive information about our operations. We stick to the rule that complete statistics, operations and other figures can be disclosed only to members who have already been with us for some time. We thank you for your patience and understanding regarding this issue. Of course, we are open to new contacts, and our contact details can be obtained at any time from the appropriate section of our website. In addition, we can provide you with PDF files of our incorporation documents upon request. To request our incorporation information, please use our contact form or email us directly at support@topfinancial.com.
Is there any risk involved?
The past year's global financial turbulence has proven that there are no infallible financial companies. The cases of Lehmann Brothers, AIG and the like have brought home the fact that all companies, even the most trustworthy ones, can be vulnerable to financial risk. This, however, does not mean that we waive the responsibility for any possible losses we may incur. We have gone to great lengths to minimize risk within our business operations. The basic steps we have taken include, but are not limited to, a special reserve fund to cover unexpected operational losses, hedging risks by diversifying the range of financial instruments we work with, and ceaseless vigilant analysis of all our past, present and would-be activities on the financial markets.
How secure is my personal information?
If you invest with TopFinancial.com, you can rest assured that your personal information will remain absolutely safe. We employ a series of physical and technological security checks at all times so as to ensure only a very few qualified and trusted employees have access to the personal information of our members. Furthermore, we keep our users personal information on separate, firewall-protected servers. We also have a team of skilled, top-level internet security professionals that monitor the security of our servers and all of the information they contain.
What is Secure Sockets Layer (SSL) technology?
SSL is an acronym for Secure Sockets Layer, a global standard security technology adopted by Netscape in 1994. SSL is designed to establish encryption and identity assurance. It creates an encrypted link between the web server you are visiting and your web browser. The link ensures that all data passed between the web server and browser remains private and secure.
I am not familiar with E-Currency. What is it?
The terms 'e-currency' and 'electronic currency' apply to the whole range of electronic payment systems aimed at facilitating payments online. Once you have opened and funded your e-currency account, you can start making payments to anyone within the system from absolutely anywhere in the world. All you need is a PC, laptop or handheld device with internet access. E-currencies differ in their business models and financial backing. Some of the e-currencies are tied to physical currencies, such USD or EURO, while others are linked to the value of precious metals. The e-currencies we work with - Liberty Reserve and Perfect Money - are reliable, tested and user-friendly.
What is Liberty Reserve?
Liberty Reserve is a leading global electronic currency founded in 2002. It is reliable, fast and very convenient for US and European customers. It takes just a few minutes to open a Liberty Reserve account, and a variety of funding options is available. You can find more information about Liberty Reserve at www.libertyreserve.com.
What is Perfect Money?
It is another world-leading e-currency. It will take you just a couple of minutes to open a free-of-charge account. A variety of funding/withdrawal options are available to Perfect Money users.
When do you pay interest?
Interest payments are calculated and processed every business day, Monday through Friday excluding official holidays, at 9 A.M. EST (Eastern Standard Time).
What is a business day?
Business days are Monday through Friday excluding the holidays we observe that fall on these days.
What holidays do you observe?
In 2010 we observe the following holidays:
Friday, January 1 - New Year’s Day
Monday, January 18 - Birthday of Martin Luther King, Jr.
Monday, February 15 - Washington’s Birthday
Monday, May 31 - Memorial Day
Monday, July 5 - Independence Day
Monday, September 6 - Labor Day
Monday, October 11 - Columbus Day
Thursday, November 11 - Veterans Day
Thursday, November 25 - Thanksgiving Day
Friday, December 24 - Christmas Day
Friday, December 31 - New Year's Day
Are interest rates fixed or variable?
Both. We offer variable rates of 1.1% to 1.4% for all Level 1 accounts (accounts with a principal amount starting at $10.00). We offer fixed rate of 1.8% for Level 2 accounts (principal amount starting at $1,000.00) and 2.1% for Level 3 accounts (principal amount starting at $10,000.00).
What investment plans do you offer?
We offer three basic investment plans. We offer variable rates of 1.1% to 1.4% for all Level 1 accounts (principal amount from $10.00). We offer fixed rate of 1.8% for Level 2 accounts (principal amount from $1,000.00), and 2.1% for Level 3 accounts (principal amount from $10,000.00).
How often can I change my TopFinancial investment plan?
Technically, you cannot change your investment plan yourself. A higher interest rate plan will be automatically assigned to your account once your account principal amount reaches the minimum required for the new investment plan.
What does it cost to change my investment plan?
All it takes to upgrade your investment plan is to reach the minimum account principal amount required for a higher interest rate investment plan. The upgrade is done automatically, and no action is required at your end.
When can I withdraw my interest?
You can withdraw the interest you have earned at any time. This refers to non-compounded interest, which is credited to the available balance in your account. Compounded interest is added to the account principal and is therefore locked in for 210 business days from the date of the initial deposit.
Do I get my principal amount back?
Yes, you do. Your account principal will be available for withdrawal after the lock-in period of 210 business days from the date of the initial deposit.
What is a 3-level referral program?
A 3-level referral program is where we pay referral commissions not only for deposits made by your direct referrals (1st level referrals), but also for the deposits made by the referrals of your direct referrals (2nd level referrals) and for deposits made by referrals of referrals who in turn were referred by your direct referrals (3rd level referrals).
How do I get my Referral ID and Personal Referral Link?
Your Referral ID and Personal Referral Link are created automatically when you open an account with us. Your Login ID with TopFinancial is your Referral ID. You can find your Personal Referral Link at the bottom of the 'Account Details' page within your TopFinancial account.
What do I do with my Referral ID and Personal Referral Link?
You can send your Personal Referral Link to your friends, relatives, co-workers, or any other person you know who may be interested in investing with us. We will know that these new customers come from you if they join us through your Personal Referral Link.
As an alternative, instead of using your Personal Referral Link, you can ask your prospective referrals simply to enter your Referral ID in the appropriate field of their Account Registration form. This way we will know that this new customer has been referred by you and you will earn the referral commission.
I have referred a few new people already, but have not received referral commissions yet. What is the problem?
First, make sure that the people you referred show up in your list of referrals. It might be so that the person you have referred has not followed your referral link, so we could not identify this person as your referral. In this case, contact our customer service providing the information about your missing referral and we will fix the problem.
Second, please be advised that the referral commission is paid only on after your referral makes a deposit. We do not pay referral commissions for simply referring new people.
What is compounding?
Compounding is a financial technique that allows you to use the daily interest you earn to increase your account principal amount. We offer 2 types of compounding: simple and advanced.
What is simple compounding?
Simple compounding, as is clear from its name, is the simpler of the two compounding options we offer. It offers you a chance to increase your account principal amount by compounding your daily interest either partially or entirely. Available rates for simple compounding range from 0% to 100%. 0% compounding rate means that you do not compound any part of your daily interest. 10% compounding rate means that 10% of your daily interest is added to your account principal while the remaining 90% is added to your available balance and can be withdrawn at any time. A 100% compounding rate means that all of your daily interest is compounded. Your simple compounding rate can be modified at any time, and no restrictions apply to the number of changes. Compounded interest is treated as an inseparable part of account principal. Thus, the lock-in period of 210 business days from the date of the initial deposit applies to compounded interest.
What is advanced compounding?
Advanced compounding is slightly more complicated. Advanced compounding allows you to set a 100% daily compounding rate for a pre-determined number of days. The only limitation is that you cannot cancel your choice of the number of days you have opted to use advanced compounding or alter your compounding rate during this period. This allows us to use your principal amount in a far less restricted and, therefore, much more effective way - and to pass on extra profits to you. The actual extra rate is dependent upon the number of days you opt for, as shown below.
Days Chosen Extra Rate
30 - 59 0.1% per business day
60 - 89 0.2% per business day
90 - 119 0.3% per business day
120 - 149 0.4% per business day
150 - 179 0.5% per business day
180 - 210 0.6% per business day
Please note that you can increase the term for advanced compounding at any time.
I've forgotten my TopFinancial account password. How do I reset it?
That's quite easy. You need to access the TopFinancial website, click the 'Lost Password' link at the bottom of the Account Login area, enter your Login ID and the turing number you will see and provide the answer to the security question. After you have finished, an email with your current account password will be immediately sent to your contact email address as listed in your account profile. We strongly recommend you to change your account password as soon as possible once you have regained access to your TopFinancial account.
I can't remember my Login ID. How do I recover it?
To recover your Login ID, you need to contact us via the contact form on our website, providing as much information about you and your account as possible, including the answer to your security question. We will send you your Login ID once we successfully locate your account.
How can I change the password for my TopFinancial account?
To change your account password, you need to log in to your TopFinancial account and click on the 'Update account details' link at the top, right-hand corner of the account area. You will then need to specify your old password and enter the new account password twice.
How do I change the contact email address listed in my account profile?
We do not allow members to update their contact email address from their TopFinancial account for security reasons. To have your contact email address updated, please contact our customer service via email providing your new contact email address and the answer to the security question.
We Deliver on Our Promises
